Independent reference guide · Sydney
Login and Accounts
How sign-in works for The Star Rewards and for offshore online accounts.
Play online →The Star Rewards sign-in is managed in the venue app or at the venue. For any offshore online account, you sign in with a registered email and password on the operator site; password resets are emailed and valid about 60 minutes. This guide cannot manage any account.
Pyrmont, Sydney NSWGaming floor open daily1,000+ pokies and ~200 table games
The Star login and account access
- The Star Rewards membership is managed in the venue app or at the venue, using your registered email and a password.
- For any offshore online account, you sign in with a registered email and password on the operator's own site.
- If a password is forgotten, the reset link is emailed and is usually valid for about 60 minutes.
- This guide cannot access, recover or manage any account; online casino play is restricted for AU residents under the IGA 2001.
Login help
| Issue | What to do |
|---|---|
| Forgot password | Use the email reset link (~60 min valid) |
| Account locked | Wait ~15-30 min or contact support |
| Wrong details | Recheck email and caps lock |
| Rewards card | Manage The Star Rewards in the venue app |
Frequently asked questions
How do I reset a password?
Use the forgot-password link; the reset email is usually valid for about 60 minutes.
Why is an account locked?
Repeated failed logins can trigger a temporary lock of roughly 15 to 30 minutes as a security measure.
Can this guide help me log in?
No. This is an independent guide and cannot access or manage any account. Contact the relevant support team.